Privacy policy.

Last updated: October 2026

PowerSmart Ltd (“PowerSmart”, “we”, “us”) is committed to protecting your personal information. This policy explains what we collect, how we use it and the rights you have. PowerSmart Ltd is registered in England and Wales, company no. 16007356, and is the data controller for the information described here.

Information we collect

• Contact details — name, job title, business email address and phone number.
• Business and energy information — company name, site and supply addresses, meter numbers (MPAN/MPRN), consumption data, invoices, contract end dates and signed Letters of Authority.
• Enquiries and correspondence — information you send us through our website form, by email or by phone.
• Technical information — basic data such as your IP address and browser type, collected by our website host to keep the site secure and working.

How we use your information

• To respond to your enquiries and arrange your complimentary Energy Portfolio Review.
• To obtain quotes from energy suppliers and arrange contracts on your behalf, with your approval.
• To provide our ongoing services, including contract management, market monitoring, renewals, and on-site generation, efficiency and energy data services.
• To send you relevant updates about our services. You can opt out at any time.
• To meet our legal and regulatory obligations.

Our lawful bases

We process personal information where it is necessary to provide services you have requested or to take steps before entering into a contract; where we have a legitimate interest in running and promoting our business, balanced against your rights; where we must comply with a legal obligation; and, where required, with your consent.

Who we share it with

We share information only where needed to provide our services, including with energy suppliers and the partners we work with to provide quotes, installations and energy data services; IT, hosting and email providers; and our professional advisers. We may also share information with regulators or ombudsman services where required. We never sell your personal information.

International transfers

Where a service provider processes information outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.

How long we keep it

We keep personal information for as long as we need it to provide our services and manage your contracts, and for up to six years afterwards to meet legal, accounting and regulatory requirements. Enquiries that don’t lead to a working relationship are deleted after two years.

Keeping it secure

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

Your rights

You have the right to access the personal information we hold about you, to have it corrected or erased, to restrict or object to its use, to request a copy in a portable format, and to withdraw consent at any time where we rely on it. To exercise any of these rights, email contact@powersmart.uk.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.